Manage subscription

• How to cancel a subscription?

  You need to cancel your SEINō subscription? We are sorry to hear that.  You can cancel your subscription at any time. Here is the procedure. Login to https://app.seino.ai Navigate to Settings Billing Hit the "Cancel Plan" button. Once cancelled, your workspace will remain active until the end of your current billing period—so nothing stops working immediately.Some readers

• Is my SEINō subscription renewed automatically?

  Yes. Your subscription renews automatically at the end of each billing cycle—whether you're on a monthly or annual plan. You’re always in control, and can cancel or change your subscription at any time in your billing settings.Few readers

Invoicing preferences

• Which payment methods do you support?

  We support all major credit cards and SEPA direct debit for seamless billing. Need to pay another way? Let us know at finance@seino.ai and we’ll figure it out together.Some readers

• What happens if I change my billing period?

  You can switch between monthly and yearly billing at any time. We don’t offer refunds, but any unused balance will be applied as credit toward your future invoices.Few readers

• Can I download my invoices?

  Absolutely. Head over to the Billing page and click Manage Payment. You’ll be redirected to your payment settings, where you can view and download all invoices tied to your subscription. Please note: if you pay manually via bank transfer, those invoices won’t be listed here. Need them? Just email finance@seino.ai and we’ll send them over.Few readers

Pricing & usages

• How much does SEINō cost?

  SEINō starts at €50 per month for processing up to 100K messages new messages per month, but the actual price depends on a few key factors: The volume of messages sent during each billing period Your chosen billing cycle (monthly or annually which will give you 17% discount) Your data retention preference (24 months or unlimited) The more you send, the higher your tier—but your cost per message goes down. We’ll always notify you before you hit any limits, and if needed, we’ll automatiPopular

• What happens if my usage exceeds my current tier?

  If your usage goes beyond what’s included in your current plan, we’ve got you covered. We’ll notify the administrator of your account right away and recommend the best upgrade based on your needs—so there are no surprises and no interruptions. You can always keep an eye on your usage from the Billing page in your workspace.Few readers

• Can I try SEINō for free?

  Yes! We offer a 14-day free trial, with zero strings attached. No credit card. No commitment. Just connect your ESP, import your data, explore your dashboards, and share insights with your team. We don’t offer a permanent free plan, but the free trial gives you full access to everything SEINō can do—so you can experience the full value before making a decision.Few readers

• What counts as a message?

  We count every unique email, SMS, or app push sent as one message. Events related to those messages — like opens, clicks, bounces, or deliveries — are not counted. Example: If your campaign sends 1,000 emails and 500 SMS messages, that totals 1,500 messages — even if some were sent to the same person.Few readers

• What happens to messages outside my data retention period?

  Your date picker is limited to the end of your data retention window. By default, that’s 24 months, meaning you can select any date up to 24 months in the past. Messages beyond that period are not deleted — they remain stored in SEINō and can be accessed again if you extend your data retention.Few readers